FAQ

  • Where are your prints from?

    All photos are original, taken in Bondi, NSW, Australia.

  • What payment methods do you accept?

    We accept PayPal and credit/debit cards through our secure Squarespace checkout.

  • Do you offer local delivery?

    Yes! We offer free weekend hand-delivery in these West & Southwest London areas:
    Shepherd’s Bush, Hammersmith, Notting Hill, Acton, Richmond, Barnes, Chiswick, Kew, Twickenham, and Kensington.

    We’ll email you to arrange a convenient time.

  • How long does shipping take?

    Shipping times vary depending on the method chosen at checkout. We’ll aim to dispatch orders as quickly as possible.

  • Can I return my print?

    Since each print is made to order, we don’t accept returns.

  • What happens if my print arrives damaged?

    We carefully inspect every print before shipping.

    For shipped orders: Please inspect your print immediately upon delivery. If it’s damaged, email us within 24 hours with clear photos of both the packaging and the print.

    For local hand deliveries: We’ll wait while you check your print upon delivery. If there’s an issue, we’ll take it back straight away for replacement.

  • Do my prints come with a border?

    You can choose prints with or without a white border. Borders add a clean, gallery-style look and can make framing easier.

  • What size borders do you use?

    Small prints → 2 cm border

    Medium prints → 3 cm border

    Large prints → 3.5 cm border

  • Will the image size change with a border?

    No. The image size stays the same — the border is added around it, making the overall paper size larger.

  • Still have questions?

    Contact us at: info@ryansstampbook.co.uk